The privacy promise.

I'm Peter, and I'm building Domio. This page is the plain-English version of how I handle your data. If anything here is unclear, email me at peter@domio.au and I'll fix the wording.

What I collect

Today, on this pre-launch site, I collect:

• your email address;
• if you complete the short questionnaire, your answers (the type of property you have and your home-maintenance priorities);
• if you choose PRO, the fact that you subscribed and the customer and subscription IDs that Stripe gives me;
• basic technical information collected automatically by the tools described under "Cookies and analytics" below.

I don't ask for your home address, phone number or date of birth, and your card number goes straight to Stripe, never to me.

Once Domio launches and you start using the app, I'll also store what you choose to upload, such as receipts, manuals, warranty certificates, building and pest inspection reports, photos of equipment, and the reminders you create.

Where it's stored

I want to be straight with you about where your data physically lives. This site is pre-launch, so the only stack today is the marketing site and waitlist:

• Waitlist data (your email, tier choice, any questionnaire answers, and your Stripe customer ID if you chose PRO) is stored in Supabase, in their Singapore region (ap-southeast-1). Encrypted in transit (TLS) and at rest. Singapore is the closest region with mature infrastructure. Once Domio launches the product proper, I plan to move customer data into the AWS Sydney region.
• The website is hosted on Vercel's global edge network. Page requests are served from whichever Vercel edge is closest to you, and the small amount of server-side code (the signup endpoint and the Stripe webhook receiver) runs in Vercel's serverless functions.
• Payments for the PRO founding-member offer are processed by Stripe. Your card details go directly to Stripe and never touch my servers (I use Stripe-hosted Checkout). I only ever see the Stripe customer and subscription IDs.
• Transactional email (the welcome email after you join the waitlist) is sent via Resend, which processes your email address purely to deliver the message.

Sending data overseas

Some of my providers store or process your information outside Australia: Supabase (Singapore), PostHog (European Union), Stripe (United States), Resend (United States), and Meta (United States, for the advertising pixel described below). When Domio's app features launch, documents you upload may also be processed by a third-party AI provider that may be located overseas. I take reasonable steps to make sure each provider handles your information consistently with the Australian Privacy Principles.

Who can see it

Right now: just me. The providers named above only see the slice of data they need to do their specific job, and each is bound by its own privacy terms.

I will never sell your data. I will never share it with insurers, real-estate agents, banks, advertisers, or anyone else trying to upsell you because they noticed your gate motor is due for a service. Your home, your data.

Cookies and analytics

I use a small number of measurement tools on this site:

• Vercel Web Analytics for basic page-view counts. Cookieless, no personal information collected.
• PostHog (hosted in the European Union) for product analytics and session replays. Replays record on-page activity such as clicks, scrolls and mouse movement, so I can see how the site is being used. Form fields are masked, so anything you type, like your email, appears as *** in any recording.
• The Meta (Facebook) pixel, which helps me measure how my ads perform and reach people who have visited the site. The pixel sends your IP address, device and browser details, and the pages you view to Meta Platforms, Inc. in the United States. It does not send your name or email.

These tools run when you visit the site. If you'd rather not be tracked by the Meta pixel or PostHog, email me and I'll exclude you, or use your browser's tracking controls.

AI features (once the app launches)

Some app features will process the documents you upload using a third-party AI provider, and your documents may be sent to that provider, possibly overseas, for processing. I choose providers that do not use your content to train their models. These features use automated systems to read and summarise your documents and answer questions about your home. The outputs are best-effort and can be wrong, so always check anything that matters with a qualified professional. You can ask me how a particular automated output was produced.

Your rights

Under the Australian Privacy Principles (APPs) in the Privacy Act 1988, you can:

• Ask what data I hold about you, and get a copy.
• Correct anything that's wrong.
• Ask me to delete everything.
• Complain to me first, and to the Office of the Australian Information Commissioner (OAIC) if you're not happy with my response.

Deleting everything

One email to peter@domio.au with the subject "delete me". I'll confirm within seven days, then wipe your account and any data I hold within thirty. Backups roll off naturally within ninety days.

How long I keep your data

If you join the waitlist and never become a customer, and you don't ask me to delete you, I'll delete your waitlist data within 24 months of launch. You can ask me to delete it sooner at any time.

If something goes wrong

If there's a data breach that's likely to cause you serious harm, I'll act quickly to contain it, assess it, and tell you and the OAIC where the law requires it.

Changes

If I change anything here that affects you, I'll email Founding Members before it takes effect. I won't quietly add new uses for your data and bury them in a paragraph nobody reads. I'll also update the version and date at the top of this page.

Contact

Peter, founder of Domio. Email: peter@domio.au.